Answers for your next step on Candy AI

Choose a profile from our selection or create a companion, then send an introduction or describe a scene. The supported chat and media controls do different jobs. Prepared Shorts episodes and content packs also have access conditions separate from a new generation.

AI generates our characters' responses. A realistic portrait does not mean that a person is typing, and a digital twin does not connect you privately to the performer it represents. Treat the exchange as fictional character dialogue.

The style describes the character's appearance, not whether the reply is written by a person. Look at the individual profile and feature badges for its available experiences. An illustrated portrait does not establish a separate set of voice or media options.

Choose Guys to see our male companions. Read the profile before starting, especially if you want a particular media experience. Available audio, pictures or other formats can differ between characters rather than applying to the whole category.

Introduce your role, a location and a situation that needs a response. You could be two adult volunteers setting up a museum exhibition when a crate arrives without a label. Ask what the character notices and leave your own next action undecided.

Name the fact that should remain true and explain the correction directly. For details that recur, use the persona or memory controls your account offers. Keeping notes helps manage the story, although no such control guarantees that every reply will recall them correctly.

We list five messages shared across characters. Opening another profile does not provide a separate five-message allowance. This access is not described as a daily refill, so check what remains in your account before continuing.

The listed allowance includes one custom character and one generated image. Those are limited creation opportunities, not unlimited output. They do not establish a timed Premium trial or an entitlement to every paid media format.

For the USD offer checked on November 13, 2026, the first month costs $9.99 and monthly renewal costs $13.99. The three-month total is $26.97, and the annual total is $47.88. Your purchase screen confirms the applicable currency, taxes and renewal conditions.

No. The annual total is collected when you buy that term. Dividing it into a monthly equivalent helps compare the cost, but does not split the payment into twelve instalments. Check the amount actually due before you confirm.

Premium includes 100 monthly tokens. Premium Plus lists 330, together with additional conversation-management tools such as memory slots and cloned chats. Check the Plus offer for its own price; a Premium price does not also quote the higher tier.

Unlimited paid text covers messaging, not every other action. A generated picture, video, voice action or content unlock may draw on the token balance. Inspect the charge attached to that action before treating it as part of your subscription.

Tokens attached to subscriptions are allocated monthly, including for longer paid terms. Paying for the year does not place all twelve monthly allocations in the balance immediately. Keep the billing period separate from the allowance schedule.

Do not assume that every unused balance survives indefinitely. The relevant plan and token-purchase conditions matter. If keeping a particular balance affects your decision, contact support before your paid access expires and ask about that account's terms.

Use the total and renewal conditions shown in the purchase flow. A code found elsewhere may have expired, apply only to another offer or exclude renewals. Confirm that the intended reduction appears before you authorise the payment.

Choose the supported image control, then specify the character's setting, clothing, pose, lighting and framing. Keep the scene coherent and check the action cost. If something needs changing, adjust that detail rather than adding instructions that conflict with the original request.

First separate an unwanted visual detail from an error or blocked request. For a completed image, change one element, such as the crop or lighting, and review the next result. A failed action instead needs the corresponding generation-help steps.

Build Your Video combines the character, action, location and partner presets provided in that experience. Results appear in My Generations. The separate image-to-video route begins from a picture, so it should not be treated as the same set of controls.

No. Inspect the experience you have actually opened. Presets, output length, resolution and editing choices need to be checked there, rather than assumed from another video screen. Similar names do not make every control or allowance interchangeable.

Candy Shorts contains prepared episodes, each with its own story. Opening one does not record your conversation or generate a new clip from your messages. Review the access terms attached to the specific episode you select.

No. Our Cams rooms use an AI-simulated format. A character appearing in that room is not evidence of a performer watching, typing or broadcasting for you. Keep that distinction in mind when you use its messaging controls.

For a supported companion, use the profile entry or joystick in chat to open Live Action. Its action menu is at the lower right. Premium is required for the format, while individual actions may also spend tokens.

An unlock gives access to the prepared material identified in that content pack. It is not an instruction to create a new picture. Read the pack's contents and any payment or token conditions before choosing it.

Look at the available voice and call controls for that profile and account. A spoken message you play is different from a call you enter. Check both availability and the displayed token cost instead of assuming either action is included without charge.

Read the rate displayed for the call you are about to enter. The documented beta example uses three tokens per minute, but that example does not establish a permanent rate for every character, account or voice-related action.

No. Stored conversations, memory notes and the model's active context are different things. Keep your own key story facts and correct mistakes when they appear. Saving a conversation does not mean that every later answer will remember all of it.

Premium Plus lists 20 memory slots and five cloned chats. Those figures count conversation-management tools. They are not a published context-token capacity, nor do they measure how much earlier dialogue a particular model can use in one response.

The supported control named Switch to Roleplay Mode is documented as a permanent change. Read the confirmation for that character before applying it. It is not a temporary intensity toggle that can be assumed to work in both directions.

Use the image-request or proactive-media settings shown in the relevant conversation mode. Available switches can depend on that mode. A realistic portrait does not, on its own, tell you whether a conversation includes a particular proactive-media control.

Our public feature information does not name one language model used for every chat. A builder-version label and an account's memory-slot allowance describe other parts of the service; neither identifies the model producing a particular reply.

Say what you want expanded: the surroundings, the character's reasoning or a longer stretch of dialogue. Ask the character to leave your actions to you. These instructions guide the reply style without establishing an exact word count or output limit.

They describe different participants. Use the companion's supported edit controls for a character attribute, and persona settings for the role you play. Do not assume that changing one definition also updates the other or every existing conversation.

They identify character-builder versions, not a published language-model selection. Read the creation or upgrade options attached to the character, including any confirmation about the change. The version label alone does not establish the model answering you.

Return using the email and sign-in method you originally chose. A different address or authentication method may open another account. Check that match before concluding that your history or purchases have disappeared or paying for access again.

Our browser access does not require an APK. Open the web app and use the browser's home-screen shortcut option if you want it there. A separate download is not authenticated merely because it carries a familiar name or logo.

Open the site in Safari, choose Share, then Add to Home Screen. This adds a shortcut to the web service. It does not install an offline conversation model, create another account or change the access attached to your existing one.

No. Chat replies and generation requests need the online service. A shortcut may still be visible without a connection, but that does not supply an offline model. Reconnect before trying to send a message or request new media.

Compare your current email and sign-in method with the purchase confirmation. Avoid buying the plan again while that account mismatch remains unresolved. If it is still missing, send support the transaction reference and error details, excluding passwords and full payment-card numbers.

Identify whether the problem concerns page loading, sign-in, one chat or a media request. Note the error text and time, reload once and try an up-to-date browser. One unsuccessful action is not enough to establish a service-wide outage.

The collection contains character bookmarks saved in your browser. It should not be used as a backup for conversations, account media or purchase records. Clearing that browser data can affect the bookmarks without being the same action as deleting an account.

Ask for the language you want and begin with a short exchange. Written chat, interface labels and available voices do not share one automatic language setting. Support for one format does not necessarily mean that the others offer the same language.

Open My Profile, continue to Settings and subscription details, select Unsubscribe and complete the confirmation. Leaving the site or deleting a bookmark does not stop a paid plan. Requesting a refund is also separate from switching renewal off.

Cancellation stops a future renewal rather than ending the term you have already paid for. Review the account's expiry date and applicable token conditions to understand when your access or remaining allowance may change.

Contact support with the transaction reference, payment time and reason. General direct-card purchases have a 24-hour request window and a limit of 20 used tokens. Purchased token packs and statutory withdrawal use different conditions. Sending a request does not mean it is automatically approved.

Our billing information identifies EverAI. Match the transaction against your receipt when checking a statement. The full descriptor can differ with the payment provider and purchase, so use the amount, date and transaction reference as well as the name.

Go through My Profile, Settings, Danger Zone and Delete Account. Completing deletion before renewal cancels the subscription under our deletion guidance. This does not also make a refund claim; use the refund process separately if it applies.

Do not assume that they are. Our privacy terms allow relevant service-provider processing and safety review. Keep credentials, financial secrets and unnecessary sensitive details out of character chat rather than relying on a guarantee that nobody can review it.

Write to support@candymail.ai and describe what needs attention. Include a relevant profile or content identifier and the time when possible. Avoid redistributing harmful material or including unrelated personal details; the report only needs enough information for the concern to be located and understood.