Help center
Sign in to the Candy AI account you need
Begin with the login method attached to your registration, especially when looking for an existing conversation or purchase. Opening another account will not bring back the history or subscription held by the original one.
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Use your own email, password and payment details
Register through an option available in our account controls and use a mailbox you control. Enter accurate details and choose a password that you do not use for other services.
Your credentials and payment method should belong to you. Access purchased from someone else, borrowed from them or shared with them is not a supported replacement for your own registration.
Choose the sign-in option you used when joining
Return through email and password if you registered that way. If you joined through an offered third-party login, check that method and its account before attempting a new registration.
When paid access is missing, put the purchase confirmation alongside the email in the signed-in account. A successful login may still have taken you into an account without that subscription.
Recover a password through the available account option
Start password recovery from the account controls, then look in the email account linked to registration. Do not send a password through a character conversation or a social account to try to recover access.
For missing recovery mail, verify the address and inspect spam filtering before requesting another message. Avoid repeated requests from several tabs, and contact support if you cannot identify the registration holding your paid plan.
Confirm your account before relying on what you can browse
Use the relevant account to check balances, chat history and subscription access. Seeing catalogue content is not confirmation that you are signed in to the account that owns those items.
If signing in keeps failing, record the exact error with the device, browser and method you tried. Send those details to support without including a password, recovery code or full payment-card number.
Your questions
Why am I offered free access when I already bought a plan?
Check the purchase email and original login method against the account you have open. Rule out a different registration before paying for another plan.
Does viewing the catalogue mean I have full access while signed out?
No. Visitors may see some catalogue material, but that does not establish account-free access to conversation history, paid balances or every image, voice and video feature.
What login information should I keep out of a support email?
Do not share your password or recovery codes. Identify the account and describe the error using details that let us investigate without receiving those secrets.