Memberships
Turn off your next Candy AI renewal
Use the account's subscription settings when you want billing to stop renewing. A finished chat, a sign-out or a removed home-screen icon does not change the plan. Complete the cancellation prompts and confirm the result before treating renewal as stopped.
On this page
Follow the account route through Unsubscribe
A missing plan may mean you entered another account or used a different sign-in method. Return to the account associated with the purchase; its subscription settings are the ones that control cancellation.
- Sign in to the account carrying the paid subscription.
- From My Profile, enter Settings.
- Find the subscription details and choose Unsubscribe.
- Finish all confirmation prompts, then check that the renewal status reads cancelled.
Note the last day of the term you have paid for
Cancellation prevents the following renewal while leaving the rest of the existing paid period available. It does not itself return the payment for that term. Continued access and a decision on a refund are separate matters.
Keep both the cancellation confirmation and the paid-through date. If you later need to query a charge, these records help establish which subscription it concerned and whether the cancellation finished before its renewal.
Choose the action that matches what you need
There is currently no pause option for a subscription. Cancel renewal to avoid the next recurring payment, then consider the plans and conditions available at the time if you want to join again later.
For money back, make a refund request in addition to cancellation. For account removal, use Delete Account. Before relying on unused tokens after the term ends, ask support about the conditions for that specific balance.
Check completion before investigating another payment
Reopen the subscription details to confirm the final status. Closing the tab partway through the prompts, or losing the session before confirmation, can leave the cancellation incomplete. Do not rely solely on having opened Unsubscribe.
When asking us to investigate, identify the subscribed email address and the payment date, and attach the cancellation confirmation. Do not send passwords, complete card numbers or card security codes with your message.
Your questions
Which settings let me cancel my Candy AI subscription?
In the subscribed account, open My Profile, then Settings and the subscription details. Choose Unsubscribe, follow every confirmation prompt and check the resulting cancellation status rather than leaving the process midway.
Will cancelling automatically ask for my payment to be refunded?
Cancellation only stops the next renewal and keeps the current paid period available. Send a separate refund request so we can assess the conditions attached to the payment you want reviewed.
Can I suspend a plan instead of cancelling it?
A subscription cannot currently be paused. Use cancellation if you need to stop the next renewal payment.