Candy AI terms and account policies

Keep account use within the agreed conditions

Use the account personally, protect its login details and remember that character exchanges are fictional. If you later want to stop renewal or remove the account, follow the separate controls for that change.

Check personal-data handling alongside content boundaries

Before submitting material, consider both what our adult-content rules allow and how personal data may be handled. A conversation can be private in presentation without being excluded from processing by the service.

Review a charge before choosing cancellation or refund review

Read the amount collected for the full term together with renewal details, not just a monthly-equivalent offer. To stop future renewal, cancel the plan; to seek a refund, submit a distinct payment-review request.

Use our team for policy decisions and account questions

Identify the account, payment or content item involved when you contact us. Include the references that let us find the issue, without adding sensitive details that do not help answer the question.

A fictional answer cannot decide a policy matter or confirm a payment. Use the actual support channel for those questions, even when a character appears to discuss the account in conversation.

Your questions

Which requirements matter when I ask for a new picture?

Apply content and consent rules to the material supplied and the requested result. Also check feature access, token conditions and the privacy terms for any personal data involved.

How do I get an answer about policy or a disputed payment?

Send the relevant account and issue to support. Do not rely on a character exchange to settle policy or change a subscription; the fictional reply does not perform those actions.