Understand a Candy AI charge or saved payment

Use the receipt to identify what you bought

Check whether the receipt covers subscription access or an additional token purchase. For a quarterly or annual plan, match the statement to the entire term payment; the offer's monthly equivalent will be smaller than the amount collected.

A neutral EverAI label does not make a purchase disappear from financial records. Banks and payment providers keep transaction information of their own. Do not expect a payment made by a different method to carry the same statement wording.

Use a method available in your own checkout

Payment options include credit or debit cards, Apple Pay and Google Pay, cryptocurrency and supported bank-transfer routes such as Volt or Pix. Your location affects availability, so use the options shown for the particular purchase.

Choose among the methods actually displayed to you. PayPal, gift cards or other methods accepted by another product are not evidence that your Candy AI checkout will accept those same options.

Remove extra saved methods without confusing that with cancellation

Open Profile, then Subscription, then Payment Method to manage stored options. Remove an additional method with the trash control. While a subscription remains active, at least one payment method must stay attached.

Use the cancellation process in the subscription settings to prevent renewal. Removing an extra card only updates the saved payment options; it neither ends the plan nor replaces confirmation through Unsubscribe.

Provide transaction details when a charge needs checking

For an unknown or duplicate payment, give support the subscribed email, charge date, amount and any relevant receipt or confirmation. If we request card identification, provide only its last four digits rather than the complete number.

Never send your password, banking login, full card number or security code. If you suspect a payment was unauthorised, contact your bank or payment provider through its own secure channel as well.

Your questions

Is EverAI the name used for my Candy AI card charge?

EverAI is the descriptor used for subscription card payments. Compare the charge date and amount with the receipt for your membership to establish which transaction it represents.

How do I know whether PayPal is available to me?

Look at the methods offered in your checkout for your location and purchase. If PayPal is absent, choose one of the displayed alternatives rather than assuming it can be used.

Does removing a saved card also cancel my plan?

An extra card can be removed without stopping renewal. To cancel the subscription, select Unsubscribe in its settings and complete the confirmation process; changing saved methods is a separate action.