Send a content concern to our team

Specify the item, location and issue

Provide the relevant character, series, item or conversation reference, along with where you encountered it and approximately when. Those details help us distinguish the material you mean from something unrelated.

Explain the concern clearly, whether it involves consent, age, ownership, privacy, impersonation or another rule. Avoid unrelated accusations and repeated duplicate messages that add no information about the issue being reported.

Choose evidence that does not expose unrelated information

Use an item reference or non-sensitive screenshot if that identifies the problem sufficiently. When another person's private information is involved, include no more of it than the review actually needs.

Passwords, recovery codes and full card details do not belong in a content report. You do not have to hand over account credentials for our team to receive and examine a concern.

State the kind of review you are asking for

Make clear whether your request concerns failed generation, payment review or consent. Each calls for different details, and no answer from a fictional character should be treated as a response from support.

Identify the account and transaction for a payment issue. For a content concern, supply the disputed item's location or reference and the reason for review, leaving unrelated private conversation out of the request.

Submit by email and verify any resulting action

Send your report to support@candymail.ai and give it a subject that describes the concern. Keep the non-sensitive reference information you submitted so you can refer to the same issue in follow-up correspondence.

Check the support response and any relevant account confirmation before concluding that an action occurred. Emailing a report does not itself establish a catalogue change, an account decision or a reversal of payment.

Your questions

How should I report an impersonation or nonconsensual-content concern?

Contact our team with the material's location and the specific consent, privacy or impersonation issue. Share the report directly instead of making the disputed content public.

How much conversation history belongs in a content report?

Provide enough to locate and review the concern, rather than the entire thread by default. Keep credentials and private messages unrelated to the issue out of your evidence.

Does a content complaint automatically open a payment review?

No. Use the separate refund process and transaction details if you also want a payment considered. Reporting the material is a distinct request.