Help center
Prepare to permanently delete your Candy AI account
Decide whether you want the account removed or only want future renewal stopped. Deletion is permanent, unlike leaving a conversation, so keep any records you need and confirm the account before proceeding.
On this page
Go through Settings to the deletion confirmation
Check the registration you are about to remove rather than using deletion to solve a login mix-up. Deleting this account will not recover a different one that you cannot open.
- Sign in and verify that this is the account you want removed.
- Select My Profile and continue to Settings.
- In Danger Zone, choose Delete Account.
- Read the confirmation details and finish only if permanent removal is your intention.
Keep necessary records before access ends
After deletion, you can no longer use the service to reach that account's preferences, usage history or associated information. Plan on losing that access permanently rather than depending on support to restore an account or chat.
Keep receipts and non-sensitive payment references in case you later need billing help. Do not leave private exports in public folders or send an entire conversation when the question concerns only a transaction.
Distinguish deletion before renewal from a refund
An active subscription is also cancelled when account deletion completes successfully before its renewal date. This does not reverse a renewal already charged, and it does not create a refund request for that payment.
Choose cancellation instead if you want to retain the account while stopping future renewal. Removing your content and account access is not required simply because you no longer want the next subscription charge.
Resolve charges without assuming every record was erased
Some financial and transaction information may have to remain under legal retention obligations. An account disappearing from your view is therefore not confirmation that every related record has been erased immediately.
For charges continuing after deletion, give support the account email, payment date and relevant confirmation. If card-identification information is requested, provide only the limited details needed, never the entire card number.
Your questions
How do I reach the account-deletion option?
Open My Profile, go into Settings, then Danger Zone and Delete Account. Read the confirmation and proceed only after checking that you intend to remove that account permanently.
When does account deletion also stop subscription renewal?
Deletion must finish successfully before the subscription's renewal date for the active plan to be cancelled before that renewal. It does not automatically refund money already paid.
Which option stops renewal without removing my account?
Use the subscription's Unsubscribe control and finish the cancellation process. That is the route for stopping future renewal while keeping the account and its content.