Help center
Return to the character or media you want to find
Identify what you kept before looking for it again. A bookmarked profile points you back to a character, while conversations and generated pictures or videos belong to their own histories or collections.
On this page
Bookmark a character without copying the conversation
On a character card, choose Save character to add the profile to this browser's collection. Use that entry to revisit the character, remembering that it does not hold a copy of the chat.
An empty list may reflect the browser or session rather than the account. Local choices can be affected by private browsing, a move to another browser or removal of site data, separately from account content.
Return to the generation tool for its results
For videos completed with Build Your Video, look in My Generations. For an image, open the conversation or image tool you used and check the collection and download controls it provides.
Do not confuse a saved profile with a purchased pack or generated image. Adding a character bookmark neither unlocks prepared content nor downloads the pictures associated with that character.
Track the original generation before paying to repeat it
If a result is not where you expect, check the signed-in account and the request's status. An unfinished or slow generation calls for different checks from a purchase that did not go through.
Look for what the first request produced before spending tokens on another attempt. Keep its approximate time, character and any error if you need our team to trace the action.
Check the saved file and the rights attached to it
Choose where the browser downloads the file, then open it to check the result before clearing its original view. A downloaded picture or video is not a conversation export or an account-settings backup.
Keep permission to access content separate from permission to publish it or reuse it commercially. Shared folders should not contain another person's private information or material whose use is disputed.
Your questions
Does Save character preserve the messages I exchanged?
It keeps a local bookmark to the profile, not the messages. Look for the conversation separately from the browser's saved-character collection.
Where should I look for a completed Build Your Video clip?
Use My Generations in the video workflow and verify that you opened the account which submitted the request. A different login may not show the result you expect.
Why does a different browser show another saved-character list?
Each local list depends on the browser storage holding it. Saving profiles does not create an account backup or a conversation archive that is shared across browsers.