Trust & safety
Check your Candy AI account, data choices and payments
Use the intended account, think about the information you submit and check the full charge before confirming payment. We handle access, billing and content questions through support; a character's conversation remains fictional, not an administrative response.
On this page
Know the business you contact and the character you chat with
For business or account matters, contact our team rather than a character. Candy AI's operator is EverAI Limited, registered in Malta as C107181; use our company details when you need to identify that operator.
Our characters generate fictional AI exchanges. Their words do not come personally from a performer, arrange a meeting or represent a support decision. Keep that in mind when deciding how much personal information to share.
Use fictional background details rather than private records
A scene can work with an invented address and personal history. Do not add banking logins, your real home address or confidential information about someone else just to make a fictional exchange more detailed.
Do not store confidential records in a chat on the assumption that its appearance makes it inaccessible to the service. Conversations are distinct from public profiles, but processing and review can still occur under our privacy terms.
Review what you pay now and what renews later
Read the billing currency, complete term charge, renewal conditions and included-token allowance together. A small monthly-equivalent figure can describe an offer paid as one larger amount for the full period.
Keep proof of payment and use account cancellation when you intend to end renewal. Our subscription card descriptor is EverAI; a neutral-looking description does not prevent your bank from recording the transaction.
Keep credentials private and use the appropriate report
Choose a unique password and return through the registration method attached to your account. Never disclose credentials in character chat, social messages or an unfamiliar application promising to unlock Premium access.
For content concerns, tell us where the material appears and why it needs review. For billing or login issues, identify the relevant account. A fictional companion cannot investigate the issue or carry out an account change.
Your questions
What business is behind the Candy AI service?
EverAI Limited operates Candy AI and is registered in Malta as C107181. Assess the website, payment and privacy choice separately; seeing a company name does not prove that a lookalike site is ours.
Does a conversation being private prevent provider processing?
No. The private presentation of a chat does not rule out processing by the service or its providers. Consider our privacy terms and avoid supplying credentials or other unnecessary sensitive information.
Who should verify an account payment or refund?
Rely on the checkout details, account confirmation and our support team for billing verification. A reply inside fictional chat cannot authorise a charge or establish that money was refunded.