Help center
Contact us about your Candy AI account or concern
Email support@candymail.ai with the account and feature involved, and explain the outcome you need. Keep the question focused, whether you are seeking help with access, asking about a payment or reporting content.
On this page
Give us the account details and the error you encountered
Include the account email, exact message on screen, device and browser you used. Say approximately when it happened and whether the problem affects only one character or extends across several features.
Before paying for another generation, check whether the original result already exists in your account. If you cannot locate it, tell us which character and action the request involved.
State which payment you want investigated
Identify the charge with its date, amount and receipt or transaction reference. If you want refund review, say so explicitly; cancelling renewal does not make that separate request for you.
Provide only the limited payment-identification information needed for the case. Keep the complete card number, security code, account password and recovery token out of your email, rather than sending them as proof.
Identify the material behind a content or privacy report
Explain the concern and point to the relevant material or account information. A reference or non-sensitive screenshot may locate it sufficiently without exposing other private exchanges that have nothing to do with the report.
Choose a subject that identifies a content or privacy issue instead of a login or payment problem. Report the material directly to us; publishing the disputed content is not a replacement for that report.
Use these details to identify our operating company
The service is operated by EverAI Limited, registration C107181.
56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta.
Use support email for correspondence concerning a particular account. Neither a character conversation nor a message in a public-style room serves as an administrative support channel.
Your questions
Where should I email a Candy AI support request?
Send it to support@candymail.ai and identify the account and concern. Include useful references, but never your password or complete payment-card details.
Which company details identify Candy AI's operator?
Candy AI is operated by EverAI Limited, registered in Malta as C107181. Use the postal address above when directing company correspondence.
What information helps when I am unable to sign in?
Tell us the registered email, device, browser, original sign-in method and exact error. Do not include passwords or recovery codes when asking us to investigate.