Review a Private Content pack before unlocking

Identify existing media versus an on-demand request

Prepared images and videos on a profile are different from media you ask an AI tool to generate. Unlocking a pack can open existing content without creating a picture based on the latest event in your conversation.

Review the offer before approving it. A pack of still pictures, a single video, a story episode and an interactive scene each provide a different experience; access to one should not be taken to include the others.

Compare the pack's charge with your token balance

Membership does not necessarily include each private pack. A pack may cost more tokens than your plan supplies, even if the membership makes the feature available. Review the price alongside your balance before choosing to unlock it.

Confirm the item you selected and its stated charge before proceeding. If tokens are spent afterwards, compare the balance change with that unlock rather than treating it as a charge for ordinary text messages.

Distinguish the feature name from privacy and reuse rights

Private Content names a media feature rather than a security guarantee. The label does not establish end-to-end encryption or exclusive access to a conversation. Read our privacy information for the terms governing how data is handled.

Unlocked media remains subject to the applicable sharing and usage rules. Viewing a picture or clip does not give permission to claim it as your own creation or commercially reuse another person's likeness.

Investigate missing access before paying again

Start by checking the companion and signed-in account when an unlock is not visible. Note the pack name, approximate selection time and any error wording so our support team has enough information to investigate.

Contact support about the missing access before repeating the purchase. A screenshot of the access or balance problem is more relevant than a full private chat that does not explain the unlock issue.

Your questions

Does Premium include every Private Content pack?

A Premium membership does not necessarily cover a pack's separate token cost. Read the charge for the specific media you want before confirming its unlock.

Will an unlock generate a picture from my description?

Unlocking a pack provides access to prepared media, not a fresh result for your prompt. Use a supported image-generation workflow when you want to request a new picture.

Is Private Content a promise of end-to-end encrypted conversation?

The feature's media title is not an encryption assurance. Consult our separate privacy information for how data is handled and any access by service providers.