Help center
Choose the help that fits your Candy AI problem
Work from the action you could not complete. A sign-in error, an image request, a browser permission and a subscription change each need their own checks, rather than the same explanation or support information.
On this page
Check the purchase and the account together
Before changing a payment, compare the account you opened with the confirmation for your purchase. Manage renewal through subscription settings, and make a separate request if you want a refund considered.
Separate text problems from media and call issues
Identify whether the problem happened in text, a picture request, an audio message, a call or a video mode. Then inspect the selected character's controls; one available format does not establish access to every other one.
Record your browser setup before changing it
Keep the device, browser version and login method in your notes when checking installation or loading. Use the relevant web-app instructions before turning to a package offered by a source unrelated to us.
Give support the information needed for this issue
Include the account email, affected feature, approximate time and the exact message you saw. A payment question also needs its date and amount; a generation question needs the character and the action you requested.
Use a relevant screenshot where helpful, and limit the message to the issue being investigated. Do not attach unrelated private chats, passwords, recovery codes or complete card details as part of your report.
Your questions
Can the companion I am chatting with manage a payment?
A fictional character does not manage billing or subscriptions through its replies. Make changes in account settings or contact our support team about a payment that needs investigation.
How can I make my support report easier to identify?
Name the account and feature, say when the problem happened and include the exact error. Supply relevant non-secret references only, keeping login credentials and full card information out of the report.